Terms of service

Terms of Service

Effective date: 19 June 2026

Overview

This website and online store are operated by EWA Clothing & Apparel, based in New South Wales, Australia.

Throughout these Terms of Service, the terms “EWA Clothing & Apparel”, “we”, “us” and “our” refer to EWA Clothing & Apparel. The terms “you”, “your” and “customer” refer to any person who visits our website, creates an account or purchases our products.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell products to customers in Australia and selected international destinations.

These Terms of Service, together with our:

  • Privacy Policy

  • Return and Refund Policy

  • Shipping Policy

  • Purchase-options cancellation policy

  • Product-page terms

  • Promotion terms

govern your access to and use of our website, products and services.

By accessing our website, creating an account or placing an order, you agree to these Terms. If you do not agree, you must not use our website or place an order.

1. Mandatory Consumer Rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory warranty, right or remedy that cannot lawfully be excluded under:

  • The Australian Consumer Law;

  • The consumer-protection laws of your country or region; or

  • Any other law that applies to your purchase.

Customers outside Australia may have mandatory consumer rights under the laws of their place of residence. Where those rights apply and provide greater protection than these Terms or our voluntary policies, the mandatory legal rights will prevail.

Our voluntary returns, refund and warranty arrangements operate in addition to any non-excludable legal rights.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your country, state or region, to place an order through our website.

A person under the age of legal majority may only use the website or place an order with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that:

  • You have legal capacity to enter into the transaction;

  • The information you provide is accurate and complete;

  • You are authorised to use the selected payment method; and

  • Your purchase complies with applicable laws.

3. Accounts and Customer Information

You may browse our website without creating an account. Some features may require you to create an account or provide personal information.

You are responsible for:

  • Providing accurate and current information;

  • Keeping your login details secure;

  • Restricting unauthorised access to your account;

  • Activities carried out through your account; and

  • Notifying us promptly of suspected unauthorised use.

You must not transfer, sell or assign your customer account without our written permission.

We may suspend an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, prices, images, colours, measurements, materials and other information are accurate.

However:

  • Colours may appear differently depending on lighting, screen settings and device type;

  • Measurements may vary slightly because of manufacturing tolerances;

  • Product placement, print position and finishing may have minor variations;

  • Product images may include props or accessories that are not included; and

  • Packaging may change without materially changing the product.

Customers should review the product description and relevant size guide before ordering.

Nothing in this section limits your rights where a product is faulty, materially different from its description, unfit for purpose or otherwise fails to comply with applicable consumer law.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve it. A product may become unavailable before payment or order acceptance.

We may limit quantities where reasonably necessary to:

  • Manage limited stock;

  • Prevent suspected fraud or unauthorised resale;

  • Ensure fair access to limited products;

  • Comply with carrier or legal restrictions; or

  • Protect the operation of our store.

If an item becomes unavailable after payment, we will contact you and offer an appropriate solution, which may include:

  • A refund;

  • A replacement product;

  • An alternative colour or size; or

  • Store credit, where you agree to receive it.

6. Orders and Acceptance

Placing an order is an offer to purchase products under these Terms.

An automated order-confirmation email acknowledges that we received your order. It does not necessarily mean that the order has been accepted.

We may accept an order by:

  • Sending an acceptance or fulfilment confirmation;

  • Beginning to fulfil the order; or

  • Dispatching the products.

We may decline or cancel an order before acceptance where reasonably necessary because of:

  • Product unavailability;

  • Payment failure;

  • An obvious pricing or product-information error;

  • Suspected fraud or unauthorised payment;

  • Shipping or destination restrictions;

  • Violation of these Terms;

  • A product being prohibited in the destination country; or

  • Circumstances outside our reasonable control.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products to the original payment method.

7. Order Changes and Cancellations

Please check your:

  • Products;

  • Sizes;

  • Colours;

  • Quantities;

  • Email address; and

  • Shipping address

before submitting your order.

Contact us as soon as possible if you need to request a change or cancellation.

We will make reasonable efforts to assist, but changes or cancellations may not be possible once an order has entered processing, production or dispatch.

Where an order cannot be cancelled, you may be able to request a return after delivery under our Return and Refund Policy or applicable consumer law.

Customers in certain countries may have a statutory right to cancel eligible online purchases within a prescribed cooling-off period. Where such a right applies, it is not limited by this section or by our voluntary return policy.

8. Preorder Products

Some products may be offered for preorder before their official release, production completion or restock date.

The estimated dispatch timeframe will be displayed on the product page, checkout or order confirmation.

By purchasing a preorder product, you acknowledge that:

  • The product is not ready for immediate dispatch;

  • Payment may be collected when the order is placed;

  • Dispatch and delivery dates are estimates;

  • Manufacturing or freight delays may occur; and

  • An order containing in-stock and preorder products may be held until all products are available.

We will provide an update if there is a significant change to the estimated dispatch timeframe.

Where a delay becomes substantial, we may offer you the option to:

  • Continue waiting;

  • Select an alternative product; or

  • Cancel the affected preorder for a refund.

Any mandatory cancellation rights available under the laws of your country remain unaffected.

9. Prices and Displayed Currency

Our base store currency is Australian dollars unless otherwise stated.

International customers may see prices displayed in a local or selected currency. Currency conversion may be provided by Shopify, a payment provider or another service.

The final currency and amount charged will be shown during checkout.

Exchange rates may change between browsing and completing payment.

Your bank, card issuer or payment provider may separately charge:

  • Foreign-currency conversion fees;

  • International transaction fees;

  • Card-processing charges; or

  • Other account fees.

These third-party charges are not controlled by EWA Clothing & Apparel.

10. Pricing Errors

We may correct genuine typographical, technical or administrative errors relating to:

  • Product prices;

  • Discounts;

  • Stock availability;

  • Shipping charges;

  • Product descriptions; or

  • Tax and duty estimates.

If an obvious error affects your order before acceptance, we may contact you and offer the choice to:

  • Proceed using the correct information; or

  • Cancel the affected product for a refund.

Nothing in this section permits us to engage in misleading conduct or remove rights that you have under applicable law.

11. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions, including:

  • Start and expiry dates;

  • Eligible products;

  • Customer eligibility;

  • Minimum spending requirements;

  • Country or market restrictions;

  • Usage limits; and

  • Restrictions on combining offers.

Unless otherwise stated, discount codes:

  • Must be entered before checkout is completed;

  • Cannot be redeemed for cash;

  • Cannot be applied retrospectively;

  • May be limited to one code per order; and

  • May not apply to shipping, taxes, duties, gift cards or excluded products.

We may correct or withdraw a promotion before an order is accepted if it was published in error or misused.

12. Payment

Payment options displayed at checkout may include:

  • Shopify Payments;

  • Shop Pay;

  • PayPal;

  • Apple Pay;

  • Google Pay;

  • Credit or debit cards; and

  • Other payment methods available in your country.

Available payment methods may vary by device, browser, currency, country and customer eligibility.

By submitting payment information, you confirm that:

  • You are authorised to use the payment method;

  • The payment information is accurate;

  • You authorise the transaction; and

  • You will pay the displayed amount.

Payments may be screened for fraud and security purposes.

We may delay, decline or cancel an order where payment cannot be authorised or where there are reasonable concerns about fraud or unauthorised activity.

13. Taxes, VAT, GST and Similar Charges

Prices may include or exclude sales tax, GST, VAT or similar taxes depending on:

  • Your delivery destination;

  • The market through which you purchase;

  • Applicable tax rules;

  • Our tax-registration obligations; and

  • The information displayed during checkout.

Any tax collected at checkout will be displayed as part of your order total or included in the product price where required.

International customers are responsible for reviewing the total price displayed before completing payment.

We do not provide personal tax advice and cannot guarantee that a destination authority will not impose additional charges after purchase.

14. Customs Duties and Import Charges

International orders may be subject to:

  • Customs duties;

  • Import VAT or GST;

  • Customs-processing charges;

  • Brokerage fees;

  • Carrier administration fees; or

  • Other government charges.

Where duties and import taxes are collected at checkout, this will be shown during checkout.

Where duties and import taxes are not collected at checkout, the customer may be required to pay them to the carrier or destination authority before delivery.

Customers are responsible for checking local import requirements before ordering.

We are not responsible for charges imposed by a customs, tax or government authority unless:

  • We expressly agreed to pay those charges;

  • They were already collected from you for that purpose; or

  • Applicable law makes us responsible.

Customs authorities may calculate charges using the:

  • Product value;

  • Shipping cost;

  • Insurance value;

  • Product classification;

  • Country of manufacture; and

  • Rules of the destination country.

15. International Shipping

We ship to selected international destinations listed during checkout.

Delivery availability may depend on:

  • Your country or region;

  • Product type;

  • Carrier availability;

  • Sanctions and trade restrictions;

  • Customs requirements; and

  • Import prohibitions.

We may be unable to ship certain products to some destinations.

International delivery estimates begin after dispatch and do not include order-processing time unless expressly stated.

International delivery may be delayed by:

  • Customs clearance;

  • Border inspections;

  • Local postal services;

  • Public holidays;

  • Weather events;

  • Carrier disruptions;

  • Security checks; or

  • Incorrect delivery information.

Further shipping terms are contained in our Shipping Policy.

16. Import Restrictions and Customer Responsibility

Customers are responsible for ensuring that products can lawfully be imported into their destination country.

You must not order products where:

  • Importation is prohibited;

  • Delivery would violate sanctions or trade restrictions;

  • Required permits or approvals have not been obtained; or

  • The product is restricted by local law.

Where a parcel is refused, seized, destroyed or returned because of destination-country restrictions, refunds and additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.

We will not intentionally mis declare:

  • Product values;

  • Product descriptions;

  • Country of origin;

  • Customs classifications; or

  • The nature of a commercial shipment.

17. Shipping Addresses

You are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after processing or dispatch.

Additional costs may apply where a parcel must be:

  • Redirected;

  • Returned to sender;

  • Resent; or

  • Reprocessed

because the customer supplied incorrect or incomplete delivery information.

Nothing in this section limits your rights where the delivery problem was caused by us or our delivery arrangements.

18. Delivery, Risk and Missing Parcels

Delivery timeframes are estimates unless a guaranteed service is expressly stated.

We will take reasonable steps to assist where an order is:

  • Significantly delayed;

  • Lost in transit;

  • Delivered to the wrong address;

  • Damaged during delivery; or

  • Incorrectly marked as delivered.

Risk in the products will pass in accordance with applicable law.

Risk does not pass to you merely because we gave the parcel to a carrier where applicable consumer law provides otherwise.

Where you independently arrange a carrier that was not offered or nominated by us, different risk rules may apply.

19. Returns and Refunds

Our voluntary change-of-mind returns are governed by our Return and Refund Policy.

For customers purchasing from Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law.

For international customers, additional or different mandatory rights may apply under the consumer laws of your country or region.

Where applicable local law gives you:

  • A statutory cooling-off period;

  • A right to cancel an online order;

  • A longer return period;

  • A legal guarantee;

  • A right to repair, replacement or refund; or

  • A right to reimbursement of delivery costs,

those mandatory rights will apply in addition to, or instead of, our voluntary policy.

Conditions applying to voluntary change-of-mind returns do not limit rights relating to products that are:

  • Faulty;

  • Unsafe;

  • Damaged;

  • Incorrectly supplied;

  • Materially different from their description; or

  • Otherwise non-compliant with applicable consumer law.

20. International Returns

International customers must contact us before returning a product.

Unless applicable law requires otherwise:

  • Customers pay return postage for voluntary change-of-mind returns;

  • Original delivery charges are not refunded for change-of-mind returns;

  • Returns should use a tracked service;

  • Products must meet our return eligibility requirements; and

  • We are not responsible for returns lost before delivery to us.

Where the return concerns a confirmed faulty, damaged or incorrectly supplied product, we will provide a remedy and address reasonable return costs as required by applicable law.

International return parcels should be appropriately marked as returned merchandise where permitted. Customers must not provide false customs declarations.

Import duties or taxes paid to a government authority may need to be reclaimed directly from that authority. Refund availability will depend on the destination country’s rules and how the charges were collected.

21. Consumer Guarantees and Legal Warranties

Australian customers have rights under the Australian Consumer Law.

Customers outside Australia may have additional statutory guarantees or warranties under applicable local law.

Where applicable, products must meet legal requirements relating to matters such as:

  • Acceptable quality;

  • Conformity with description;

  • Fitness for disclosed purpose;

  • Durability;

  • Safety;

  • Clear title; and

  • Undisturbed possession.

The duration and remedy available under a statutory guarantee may vary by country.

Nothing in these Terms limits a legal guarantee or remedy that cannot be excluded.

22. Intellectual Property

Unless otherwise stated, our website content is owned by or licensed to EWA Clothing & Apparel.

This includes:

  • Business and collection names;

  • Logos and trademarks;

  • Clothing graphics and designs;

  • Product photographs;

  • Videos;

  • Written content;

  • Website graphics; and

  • Store layout and presentation.

You may use the website for personal, non-commercial shopping purposes.

You must not, without permission:

  • Copy or reproduce our content;

  • Use our images or logos commercially;

  • Create unauthorised derivative works;

  • Remove ownership notices;

  • Misrepresent an affiliation with us; or

  • Sell counterfeit or unauthorised products using our branding.

Nothing in this section restricts lawful uses permitted under applicable copyright, trademark or other intellectual-property laws.

23. Reviews and Customer Content

Where you submit reviews, photographs, comments or other content, you confirm that:

  • You own the content or have permission to submit it;

  • It is accurate to the best of your knowledge;

  • It does not infringe another person’s rights;

  • It is not unlawful, abusive or misleading; and

  • Any incentive or compensation connected with the review has been disclosed.

You retain ownership of your content.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and display it for operating, marketing and improving our business.

We may remove content that reasonably appears unlawful, fraudulent, misleading or in breach of these Terms.

24. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Shopify;

  • Payment processors;

  • Shipping carriers;

  • Social-media services;

  • Review platforms;

  • Analytics providers; and

  • Marketing applications.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or conduct that we do not control.

This does not exclude any responsibility we have under applicable law for services that form part of your transaction with us.

25. Relationship With Shopify

Our store is hosted by Shopify.

Your purchase is made from EWA Clothing & Apparel, not Shopify.

Shopify supplies the ecommerce technology used to operate the store and may process information relating to your:

  • Website use;

  • Device;

  • Checkout;

  • Payment;

  • Order; and

  • Fraud-prevention screening.

Shopify’s role does not remove any legal rights you may have against EWA Clothing & Apparel or another responsible party.

26. Privacy and International Data Processing

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Because we operate online and use international service providers, your information may be transferred to or processed in countries other than your own.

These providers may include companies involved in:

  • Website hosting;

  • Payment processing;

  • Order management;

  • Shipping;

  • Fraud prevention;

  • Customer service;

  • Analytics; and

  • Marketing communications.

Where required by applicable law, we will use appropriate measures for international transfers of personal information.

Your privacy rights may vary depending on your country or region and may include rights to:

  • Access personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Object to certain processing;

  • Restrict certain processing;

  • Withdraw consent; or

  • Complain to a privacy regulator.

Please review our Privacy Policy for further details.

27. Marketing Communications

We may send order and service-related communications necessary to:

  • Confirm your order;

  • Process payment;

  • Provide delivery updates;

  • Address returns;

  • Respond to enquiries; or

  • Manage your account.

We will send marketing communications only where permitted by applicable law.

You can unsubscribe from marketing emails using the unsubscribe link provided.

Unsubscribing from marketing does not prevent necessary transactional communications.

28. Prohibited Uses

You must not use our website:

  • For unlawful or fraudulent purposes;

  • To violate sanctions, trade or import restrictions;

  • To infringe intellectual-property or privacy rights;

  • To upload malicious code;

  • To gain unauthorised access;

  • To interfere with website security;

  • To impersonate another person;

  • To make purchases using stolen payment information;

  • To submit false or misleading information;

  • To send spam; or

  • To circumvent order, security or fraud-prevention limits.

We may take reasonable action to prevent or investigate prohibited activity.

29. Website Availability

We aim to keep our website available, secure and accurate but cannot guarantee uninterrupted access.

We may temporarily restrict or suspend website functionality to:

  • Perform maintenance;

  • Install updates;

  • Address security risks;

  • Respond to technical failures; or

  • Comply with legal requirements.

Where practical, we will take reasonable steps to minimise disruption.

30. Disclaimers

The website is provided for shopping and general product-information purposes.

To the fullest extent permitted by law, we do not guarantee that the website will always be:

  • Uninterrupted;

  • Free from technical errors;

  • Compatible with every device; or

  • Free from events outside our reasonable control.

Any disclaimer applies only to the extent legally permitted.

Nothing in these Terms excludes any condition, warranty, guarantee or liability that cannot lawfully be excluded.

31. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental or consequential loss that:

  • Was not reasonably foreseeable;

  • Was not caused by our breach or negligence; and

  • Cannot otherwise legally be recovered from us.

Nothing in these Terms excludes or limits liability for:

  • Fraud;

  • Wilful misconduct;

  • Death or personal injury where liability cannot be excluded;

  • A breach of mandatory consumer law;

  • A breach of non-excludable privacy obligations; or

  • Any liability that cannot legally be limited.

Any legal limitation will apply only to the extent permitted in the customer’s country or region.

32. Indemnity

You are responsible for loss reasonably suffered by us as a direct result of your:

  • Fraudulent activity;

  • Unlawful use of the website;

  • Material breach of these Terms; or

  • Infringement of another person’s rights.

Your responsibility will be reduced to the extent that the loss was caused or contributed to by our own conduct, breach or negligence.

Nothing in this section requires you to indemnify us for liability that cannot lawfully be transferred.

33. Suspension and Termination

We may suspend or terminate access to your account where we reasonably believe that you have:

  • Materially breached these Terms;

  • Used the website fraudulently;

  • Created a security risk;

  • Abused our staff or services; or

  • Violated applicable law.

Where appropriate, we will provide notice and a reasonable opportunity to address the issue.

Termination does not remove rights or obligations that arose before termination.

34. Severability

If any provision of these Terms is unlawful, invalid or unenforceable in a particular country, it will be read down to the minimum extent necessary.

If it cannot be read down, it will be severed in that country without affecting:

  • The remaining provisions; or

  • Its operation in another country where it is valid.

35. Governing Law and International Customers

These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws of Australia.

Subject to any mandatory rights available to international consumers, you and EWA Clothing & Apparel submit to the non-exclusive jurisdiction of the courts of New South Wales.

This governing-law clause does not:

  • Remove mandatory consumer rights available in your country;

  • Prevent you from making a claim in a local court where applicable law permits it;

  • Require you to waive a right that cannot legally be waived; or

  • Prevent a regulator from exercising authority under applicable law.

Where a conflict exists between these Terms and a mandatory law applying to an international customer, the mandatory law will prevail to the extent of the conflict.

36. Changes to These Terms

We may update these Terms to reflect changes to:

  • Our business;

  • Products or services;

  • Shopify functionality;

  • International markets;

  • Payment or shipping arrangements; or

  • Legal requirements.

The current version will be published on this page with an updated effective date.

Material changes will apply prospectively unless applicable law allows otherwise.

Changes will not retrospectively remove rights connected with an order already accepted.

37. Contact Information

Questions about these Terms may be sent to:

EWA Clothing & Apparel
159 Northcott Road
Lalor Park NSW 2147
Australia

Email: admin@ewaclothingapparel.com.au