Refund policy

Order Cancellations

You may request to cancel your order within 24 hours of placing it, provided the order has not already been fulfilled, shipped or otherwise processed for dispatch.

To request a cancellation, contact us at admin@ewaclothingapparel.com.au and include your order number.

Submitting a cancellation request does not automatically cancel the order. We will review the request and confirm whether the cancellation has been approved.

After the 24-hour cancellation period, we may not be able to cancel your order if it has already been processed, packed, allocated for fulfilment or shipped.

If your cancellation is approved, any refund will be issued to your original payment method. Your bank, card issuer or payment provider may require additional time to process and display the refund.

For preorder items, cancellation requests must also be submitted within 24 hours of placing the order. After this period, we may not be able to cancel a preorder if it has already been processed or allocated for fulfilment.

Once an order has been fulfilled or shipped, it cannot be cancelled. You may instead request a return after receiving the item, subject to the eligibility requirements in this Return and Refund Policy.

These cancellation rules do not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Change-of-Mind Returns

We offer a 14-day change-of-mind return period. This means you have 14 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, the item must be:

Unworn and unused
Unwashed
In its original condition
Returned with all original tags attached
Returned in its original packaging
Free from marks, makeup, deodorant, perfume, odours, pet hair or other signs of wear

You must also provide a receipt, order confirmation or other acceptable proof of purchase.

To request a return, contact us at admin@ewaclothingapparel.com.au before sending the item back. Please include your order number, the item you wish to return and the reason for the return.

Approved returns must be posted within seven days of receiving return approval and sent to:

EWA Clothing & Apparel
159 Northcott Road
Lalor Park NSW 2147
Australia

Please do not send an item back until your return request has been approved and return instructions have been provided.

Unauthorised change-of-mind returns may not be accepted and may be returned to the sender.

Change-of-Mind Return Postage

Customers are responsible for arranging and paying the cost of returning change-of-mind items.

We recommend using a tracked shipping service and retaining proof of postage. EWA Clothing & Apparel is not responsible for return parcels that are lost or damaged before they are delivered to us.

Original shipping charges are not refundable for change-of-mind returns.

Return Inspection

All returned items will be inspected after they are received.

A change-of-mind return may be refused if the item does not meet the eligibility requirements outlined in this policy, including where the item has been worn, washed, altered, damaged, marked or returned without its original tags.

Where a return is refused, we may contact you to arrange for the item to be sent back to you. Additional postage charges may apply.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, faulty or different from what you ordered, contact us as soon as possible at admin@ewaclothingapparel.com.au.

Please provide:

Your order number
A brief description of the issue
Clear photographs of the item and packaging, where possible

Please do not return the item until we have reviewed your request and provided return instructions.

If the item is confirmed to be damaged, faulty, unsafe or incorrectly supplied, we will provide a remedy in accordance with the Australian Consumer Law. Depending on the nature of the problem and your legal rights, this may include a repair, replacement or refund.

Where you are entitled to return an item under the Australian Consumer Law, EWA Clothing & Apparel will cover or reimburse reasonable return postage costs. Please contact us for approval before arranging the return.

The 14-day change-of-mind return period does not limit your rights regarding faulty, damaged, unsafe, misdescribed or incorrectly supplied products.

International Returns

International customers may request a change-of-mind return within 14 days of receiving their order, provided the item meets all return eligibility requirements.

International customers are responsible for arranging and paying the cost of return postage for change-of-mind returns. We strongly recommend using a tracked shipping service and retaining proof of postage.

Approved international returns must be posted within seven days of receiving return approval. Items must not be returned until the return request has been approved and return instructions have been provided.

Original shipping charges are not refundable for change-of-mind returns.

When returning an item internationally, clearly mark the parcel as “Returned Goods” where appropriate. EWA Clothing & Apparel is not responsible for customs charges caused by an incorrectly declared return parcel.

Customs duties, import taxes and other charges paid on the original order may not be refundable by EWA Clothing & Apparel. Any refund of these charges will depend on how they were collected and the rules of the destination country. Please contact your local customs authority for further information.

International customers may also have rights under the consumer protection laws that apply in their country or region.

Exceptions and Non-Returnable Items

We do not accept change-of-mind returns for:

Sale or clearance items
Gift cards
Items marked as final sale
Items that have been worn, washed, altered or damaged after delivery
Items returned without their original tags
Items that do not meet the return eligibility requirements in this policy

These exclusions apply only to change-of-mind returns. They do not exclude, restrict or limit any rights you may have if an item is faulty, damaged, unsafe, misdescribed or incorrectly supplied.

Please contact us before purchasing if you have questions about whether a particular item can be returned.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different size, colour or product is to request a return for the original item. Once your return has been approved, you can place a separate order for the replacement item.

Replacement items are subject to availability and cannot be reserved while your return is being processed. Additional shipping charges may apply to the new order.

Refunds

We will notify you once your return has been received and inspected and advise whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, card issuer or payment provider may require additional time to process and display the refund after it has been issued by us.

For approved change-of-mind returns, original shipping charges will not be refunded. This does not apply where reimbursement is required under the Australian Consumer Law.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at admin@ewaclothingapparel.com.au.

Australian Consumer Law

Nothing in this Return and Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot legally be excluded, restricted or modified.